About the Role
As a Customer Support Specialist, you are the first point of contact for users with questions or technical issues, in both French and English. A minimum English level of 4/5 is required. You provide fast, professional, and resolution-oriented service.
About CDWare
CDWare is a hyper-growth fleet management software company expanding into new sectors and markets across North America. We develop vertically specialized software for industries where operations are critical.
What You’ll Do
Support Level 1
- Respond to user requests via email, phone, WhatsApp, or ticketing system (HubSpot)
- Identify, analyze, and resolve basic technical issues or escalate them to higher-level support when necessary
- Provide clear and educational explanations to users
- Act as a customer trainer on occasion
- Create training videos for our customers
- Document recurring cases and contribute to the knowledge base
- Conduct annual follow-ups to ensure customer satisfaction
- Create and maintain customer and internal documentation such as user guides and troubleshooting materials
- Identify upselling and cross-selling opportunities by recommending additional products or services to align with customer objectives and drive business growth
- Provide supplementary training to help customers maximize the value of their solutions, ensuring smooth adoption and long-term success
- Use CRM and support platforms (HubSpot) to track customer interactions and support ticket cases, ensuring records are up to date.
- Maintain customer/supplier relationships to maximize the chances of renewal.
What We’re Looking For
- Experience in creating training materials and user guides
- Experience in creating training videos and content
- Knowledge of fleet management
- Analytical and problem-solving skills
- Ability to learn multiple platforms
Nice to Have
- Bilingualism (French-English) is a definite asset to our team.
- Experience in fleet management, logistics, or field operations.
Why Join Us
Join a company that’s actually going somewhere.
CDWare is a dynamic, fast-growing SMB with real momentum — expanding into new verticals and markets across North America, with genuine potential for the people who help build it. This isn’t a role where you execute someone else’s playbook in a stable org. It’s a role where what you build this year shapes what the company looks like next year.
- Grow with the company. We’re scaling fast across North America, which means real opportunities to take on more scope, move up, and build your career alongside the business.
- North America-wide market. You’ll work across direct and indirect sales channels spanning the full North American footprint — government, enterprise, and commercial segments.
- Embedded in the sales team. You won’t sit on the side. You’ll be in the room — at ICP roundtables, partner events, and field initiatives where deals actually get made.
- Group benefits program and insurance. Competitive group coverage from day one.
- Remote-first flexibility. Work from anywhere in Quebec, with hybrid options in Quebec City and Montreal.
- A team that shows up for each other. Annual company offsite, team activities throughout the year, and a culture where the work is serious but the people make it worth it.
