{"id":11943,"date":"2026-05-07T16:52:45","date_gmt":"2026-05-07T20:52:45","guid":{"rendered":"https:\/\/cdware.com\/?post_type=career&#038;p=11943"},"modified":"2026-05-19T12:13:24","modified_gmt":"2026-05-19T16:13:24","slug":"specialiste-support-client-et-documentation","status":"publish","type":"career","link":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/","title":{"rendered":"Sp\u00e9cialiste Support Client et Documentation"},"content":{"rendered":"<h2>\u00c0 propos du poste<\/h2>\n<p><span class=\"TextRun SCXW267038006 BCX4\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">En<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">tant<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">que<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">Sp\u00e9cialiste<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">Support<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">Client,<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">vous<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">\u00eates<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">la<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">premi\u00e8re<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">ligne<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">de<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">contact<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">pour<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">les utilisateurs<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">ayant<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">des<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">questions<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">ou<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">rencontrant<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">des<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">probl\u00e8mes<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">techniques<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">tant<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">en<\/span><span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">fran\u00e7ais qu\u2019en<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">anglais.<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">Le<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">niveau<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">d\u2019anglais<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">doit<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">\u00eatre<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">au<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">minimum<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">de<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">4\/5.<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">Vous<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">assurez<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">un<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">service rapide,<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">professionnel<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">et<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">orient\u00e9<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">vers<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">la<\/span> <span class=\"NormalTextRun SCXW267038006 BCX4\" data-ccp-parastyle=\"Body Text\">r\u00e9solution.<\/span><\/span><span class=\"EOP SCXW267038006 BCX4\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:394,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:292,&quot;335559991&quot;:360}\">\u00a0<\/span><\/p>\n<h2>\u00c0 propos de CDWare<\/h2>\n<p>CDWare est une entreprise de logiciels de gestion de flotte en pleine hypercroissance, en expansion vers de nouveaux secteurs et march\u00e9s \u00e0 travers l\u2019Am\u00e9rique du Nord. Nous d\u00e9veloppons des logiciels verticalement sp\u00e9cialis\u00e9s pour des industries o\u00f9 les op\u00e9rations sont critiques.<\/p>\n<h2>Ce que vous ferez<\/h2>\n<p><b><i><span data-contrast=\"none\">Support Niveau 1<\/span><\/i><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559737&quot;:421,&quot;335559738&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:290,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">R\u00e9pondre aux demandes des utilisateurs via courriel, t\u00e9l\u00e9phone, WhatsApp ou syst\u00e8me de tickets (HubSpot)<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559737&quot;:421,&quot;335559738&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:290,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Identifier, analyser et r\u00e9soudre les probl\u00e8mes techniques de base ou les rediriger au support de niveau sup\u00e9rieur si n\u00e9cessaire<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559737&quot;:741,&quot;335559738&quot;:4,&quot;335559739&quot;:0,&quot;335559740&quot;:288,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Fournir des explications claires et p\u00e9dagogiques aux utilisateurs<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559738&quot;:9,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Agir comme formateur client \u00e0 l\u2019occasion<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559738&quot;:63,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Cr\u00e9ation de capsule vid\u00e9o de formation destin\u00e9e \u00e0 nos clients<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559738&quot;:63,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Documenter les cas r\u00e9currents et contribuer \u00e0 la base de connaissances<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559738&quot;:60,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Effectuer les suivis annuels pour assurer la satisfaction client<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559738&quot;:63,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Cr\u00e9ation et maintien de document client et interne tel que guide d\u2019utilisation, support<\/span> <span data-contrast=\"auto\">de troubleshooting<\/span><span data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559731&quot;:0,&quot;335559738&quot;:62,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">Identifier les opportunit\u00e9s de vente incitative et de vente crois\u00e9e, en recommandant des produits ou des services suppl\u00e9mentaires pour s&rsquo;aligner sur les objectifs des clients etfavoriser la croissance de l&rsquo;entreprise.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559737&quot;:765,&quot;335559738&quot;:63,&quot;335559739&quot;:0,&quot;335559740&quot;:290,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"9\" data-aria-level=\"1\"><span data-contrast=\"auto\">Fournir un compl\u00e9ment de formations pour aider les clients \u00e0 maximiser la valeur de leurs solutions, en garantissant une adoption en douceur et un succ\u00e8s \u00e0 long terme.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559737&quot;:340,&quot;335559738&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:290,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"10\" data-aria-level=\"1\"><span data-contrast=\"auto\">Utiliser les plateformes de CRM et de support (HubSpot) pour suivre les interactions avec les clients, les cas de support avec billet, en veillant \u00e0 ce que les dossiers soient \u00e0jour.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559737&quot;:339,&quot;335559738&quot;:5,&quot;335559739&quot;:0,&quot;335559740&quot;:288,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;134224900&quot;:false,&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:696,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"11\" data-aria-level=\"1\"><span data-contrast=\"auto\">Entretenir les relations client\/fournisseur afin d\u2019assurer le maximum de chance de renouvellement<\/span><span data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559737&quot;:339,&quot;335559738&quot;:5,&quot;335559739&quot;:0,&quot;335559740&quot;:288,&quot;469777462&quot;:[696],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Ce que nous recherchons<\/h2>\n<ul>\n<li>Exp\u00e9rience en cr\u00e9ation de document de formation et guide utilisateur<\/li>\n<li>Exp\u00e9rience en cr\u00e9ation de capsule vid\u00e9o de formation et contenu<\/li>\n<li>Connaissance en gestion de flotte<\/li>\n<li>Esprit d&rsquo;analyse et r\u00e9solution de probl\u00e8me<\/li>\n<li>Capacit\u00e9 d&rsquo;apprendre plusieurs types de plateforme<\/li>\n<\/ul>\n<h3>Atouts<\/h3>\n<ul>\n<li>Bilinguisme fran\u00e7ais-anglais \u2014 un atout concret au sein de notre \u00e9quipe<\/li>\n<li>Exp\u00e9rience dans la gestion de flotte, la logistique ou les op\u00e9rations terrain<\/li>\n<\/ul>\n<h2>Pourquoi nous rejoindre<\/h2>\n<p><strong>Rejoignez une entreprise qui s\u2019en va \u00e0 quelque part.<\/strong><\/p>\n<p>CDWare est une PME dynamique et en forte croissance, qui se d\u00e9veloppe sur de nouveaux march\u00e9s et secteurs en Am\u00e9rique du Nord, offrant un r\u00e9el potentiel \u00e0 ceux qui contribuent \u00e0 son succ\u00e8s. Ici, vous n\u2019\u00eates pas un simple ex\u00e9cutant au sein d\u2019une structure rigide. Votre contribution cette ann\u00e9e fa\u00e7onnera l\u2019avenir de l\u2019entreprise.<\/p>\n<ul>\n<li>\u00c9voluez avec l\u2019entreprise. Notre croissance rapide en Am\u00e9rique du Nord vous offre de r\u00e9elles opportunit\u00e9s d\u2019\u00e9largir vos responsabilit\u00e9s, de progresser et de construire votre carri\u00e8re au rythme de l\u2019entreprise.<\/li>\n<li>Un march\u00e9 panam\u00e9ricain. Vous travaillerez sur les canaux de vente directs et indirects couvrant l\u2019ensemble du territoire nord-am\u00e9ricain\u00a0: secteurs public, entreprises et commerce.<\/li>\n<li>Int\u00e9gr\u00e9(e) \u00e0 l\u2019\u00e9quipe commerciale. Vous serez au c\u0153ur de l\u2019action\u00a0: tables rondes avec les clients cl\u00e9s, \u00e9v\u00e9nements partenaires et initiatives terrain, l\u00e0 o\u00f9 se concluent les affaires.<\/li>\n<li>Avantages sociaux et assurance. Couverture collective comp\u00e9titive d\u00e8s le premier jour.<\/li>\n<li>T\u00e9l\u00e9travail privil\u00e9gi\u00e9. Travaillez de partout au Qu\u00e9bec, avec des options hybrides \u00e0 Qu\u00e9bec et \u00e0 Montr\u00e9al.<\/li>\n<li>Une \u00e9quipe soud\u00e9e. S\u00e9minaire annuel d\u2019entreprise, activit\u00e9s d\u2019\u00e9quipe tout au long de l\u2019ann\u00e9e et une culture o\u00f9 le travail est s\u00e9rieux, mais o\u00f9 les gens font toute la diff\u00e9rence.<\/li>\n<\/ul>\n","protected":false},"featured_media":11944,"template":"","class_list":["post-11943","career","type-career","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sp\u00e9cialiste Support Client et Documentation - CDWare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sp\u00e9cialiste Support Client et Documentation - CDWare\" \/>\n<meta property=\"og:description\" content=\"\u00c0 propos du poste En tant que Sp\u00e9cialiste Support Client, vous \u00eates la premi\u00e8re ligne de contact pour les utilisateurs ayant des questions ou rencontrant des probl\u00e8mes techniques tant enfran\u00e7ais qu\u2019en anglais. Le niveau d\u2019anglais doit \u00eatre au minimum de 4\/5. Vous assurez un service rapide, professionnel et orient\u00e9 vers la r\u00e9solution.\u00a0 \u00c0 propos de [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/\" \/>\n<meta property=\"og:site_name\" content=\"CDWare\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-19T16:13:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdware.com\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-May-7-2026-at-04_38_17-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1672\" \/>\n\t<meta property=\"og:image:height\" content=\"941\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cdware.com\\\/fr\\\/carriere\\\/specialiste-support-client-et-documentation\\\/\",\"url\":\"https:\\\/\\\/cdware.com\\\/fr\\\/carriere\\\/specialiste-support-client-et-documentation\\\/\",\"name\":\"Sp\u00e9cialiste Support Client et Documentation - CDWare\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cdware.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/cdware.com\\\/fr\\\/carriere\\\/specialiste-support-client-et-documentation\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/cdware.com\\\/fr\\\/carriere\\\/specialiste-support-client-et-documentation\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cdware.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ChatGPT-Image-May-7-2026-at-04_38_17-PM.png\",\"datePublished\":\"2026-05-07T20:52:45+00:00\",\"dateModified\":\"2026-05-19T16:13:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cdware.com\\\/fr\\\/carriere\\\/specialiste-support-client-et-documentation\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cdware.com\\\/fr\\\/carriere\\\/specialiste-support-client-et-documentation\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/cdware.com\\\/fr\\\/carriere\\\/specialiste-support-client-et-documentation\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cdware.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ChatGPT-Image-May-7-2026-at-04_38_17-PM.png\",\"contentUrl\":\"https:\\\/\\\/cdware.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ChatGPT-Image-May-7-2026-at-04_38_17-PM.png\",\"width\":1672,\"height\":941},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cdware.com\\\/fr\\\/carriere\\\/specialiste-support-client-et-documentation\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/cdware.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sp\u00e9cialiste Support Client et Documentation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cdware.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/cdware.com\\\/fr\\\/\",\"name\":\"CDWare\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cdware.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Sp\u00e9cialiste Support Client et Documentation - CDWare","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/","og_locale":"fr_FR","og_type":"article","og_title":"Sp\u00e9cialiste Support Client et Documentation - CDWare","og_description":"\u00c0 propos du poste En tant que Sp\u00e9cialiste Support Client, vous \u00eates la premi\u00e8re ligne de contact pour les utilisateurs ayant des questions ou rencontrant des probl\u00e8mes techniques tant enfran\u00e7ais qu\u2019en anglais. Le niveau d\u2019anglais doit \u00eatre au minimum de 4\/5. Vous assurez un service rapide, professionnel et orient\u00e9 vers la r\u00e9solution.\u00a0 \u00c0 propos de [&hellip;]","og_url":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/","og_site_name":"CDWare","article_modified_time":"2026-05-19T16:13:24+00:00","og_image":[{"width":1672,"height":941,"url":"https:\/\/cdware.com\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-May-7-2026-at-04_38_17-PM.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/","url":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/","name":"Sp\u00e9cialiste Support Client et Documentation - CDWare","isPartOf":{"@id":"https:\/\/cdware.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/#primaryimage"},"image":{"@id":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/#primaryimage"},"thumbnailUrl":"https:\/\/cdware.com\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-May-7-2026-at-04_38_17-PM.png","datePublished":"2026-05-07T20:52:45+00:00","dateModified":"2026-05-19T16:13:24+00:00","breadcrumb":{"@id":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/#primaryimage","url":"https:\/\/cdware.com\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-May-7-2026-at-04_38_17-PM.png","contentUrl":"https:\/\/cdware.com\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-May-7-2026-at-04_38_17-PM.png","width":1672,"height":941},{"@type":"BreadcrumbList","@id":"https:\/\/cdware.com\/fr\/carriere\/specialiste-support-client-et-documentation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/cdware.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Sp\u00e9cialiste Support Client et Documentation"}]},{"@type":"WebSite","@id":"https:\/\/cdware.com\/fr\/#website","url":"https:\/\/cdware.com\/fr\/","name":"CDWare","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cdware.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/cdware.com\/fr\/wp-json\/wp\/v2\/career\/11943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cdware.com\/fr\/wp-json\/wp\/v2\/career"}],"about":[{"href":"https:\/\/cdware.com\/fr\/wp-json\/wp\/v2\/types\/career"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cdware.com\/fr\/wp-json\/wp\/v2\/media\/11944"}],"wp:attachment":[{"href":"https:\/\/cdware.com\/fr\/wp-json\/wp\/v2\/media?parent=11943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}