{"id":11626,"date":"2026-03-27T11:55:05","date_gmt":"2026-03-27T15:55:05","guid":{"rendered":"https:\/\/cdware.com\/?p=11626"},"modified":"2026-03-27T11:55:05","modified_gmt":"2026-03-27T15:55:05","slug":"groupe-baillargeon-msa-embarks-with-cdware-and-is-loving-the-ride","status":"publish","type":"post","link":"https:\/\/cdware.com\/en\/groupe-baillargeon-msa-embarks-with-cdware-and-is-loving-the-ride\/","title":{"rendered":"Groupe Baillargeon-MSA Embarks With CDWare… and is Loving the Ride!"},"content":{"rendered":"\t\t
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The Story of a Growing Powerhouse<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Founded in 1938, Baillargeon MSA has grown from a local family business into a regional leader in concrete, asphalt, civil engineering, and fleet operations. With key operations in Saint-Jean-Sur-Richelieu and Saint-C\u00e9saire, the company handles complex infrastructure work across Quebec\u2019s South Shore and Eastern Townships.<\/span><\/p>

The business is diversified, but coordination is at the core. On the concrete side, two dispatchers are assigned by site and manage daily truck dispatch based on incoming orders. For bigger jobs, they sometimes turn to subcontractors or bring in external drivers from partners like<\/span> B\u00e9ton du Coteau<\/span><\/i>. On the civil engineering side, one dispatcher manages multiple crews: aqueduct, sewer, and paving teams, and the heavy equipment they require. Everything moves fast, and before CDWare, coordination relied heavily on phones and routine habits.<\/span><\/p>

As their service offering grew, it became harder to maintain visibility and stay reactive. They needed a tool that could keep up with their pace and complexity without slowing them down.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A Legacy of Innovation: The Baillargeon Family Through Generations\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The Baillargeon story is one of hard work, succession, and smart expansion. It began in 1924 when Philippe Baillargeon joined his father Pacifique\u2019s company. In 1938, Philippe formally incorporated P. Baillargeon Lt\u00e9e, setting the stage for future growth.<\/span><\/p>

Through the 1950s and 60s, the company took bold steps, adding operations in asphalt, stone, and concrete, acquiring Union Construction, and creating new branches like Les Entreprises Frontenac. After Philippe\u2019s sudden death in 1962, his son Pierre stepped in to lead.<\/span><\/p>

By the 1990s, the third generation was ready. Pascale and Philippe-Antoine joined the company and worked alongside their father. In the early 2000s, they helped lead two key acquisitions: Les <\/span>B\u00e9tons du Coteau<\/span><\/i> and <\/span>B\u00e9ton MSA<\/span><\/i>. Then came several rounds of restructuring, which resulted in the creation of specialized entities under the Groupe Baillargeon-MSA: MSA Infrastructures, Baillargeon Mat\u00e9riaux, Baillargeon \u00c9quipements, and others.<\/span><\/p>

In 2016, Pascale and Philippe-Antoine officially took over. They focused on technology, sustainability, and strengthening the company\u2019s position in multiple sectors. Over the years, the company and its leaders have received numerous awards and recognition for their contributions to the industry and to the region.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Reality Before: Blind Spots and Bottlenecks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Before CDWare, visibility was the biggest issue. While the mixer trucks were tracked with Road King, dump trucks weren\u2019t connected to any system. For nearly two years, teams operated without any GPS. \u201cWe had to call the guys to ask where they were, when they\u2019d be back, things like that,\u201d said Marie-France C\u00f4t\u00e9, [Quel est son r\u00f4le exact?]. \u201cIt was a lot of back-and-forth by phone.\u201d<\/span><\/p>

The impact was real. Dispatchers couldn\u2019t predict delays or make informed decisions on the fly. Missed calls or optimistic ETAs would throw off the rest of the schedule. Everything took longer. Meanwhile, maintenance tracking was manual, inconsistent, and hard to share between teams.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Why CDWare Made Sense<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Baillargeon didn\u2019t go looking for CDWare. They were already using Road King when CDWare acquired it. That transition turned into an opportunity to do more. CDWare gave them the chance to unify their entire fleet under one platform and go beyond basic tracking.<\/span><\/p>

CDWare covered not just mixer trucks, but dump trucks and even equipment tied to the plants. They brought tools like QR-coded digital tickets, driver tablets with GPS routes, and a real-time dashboard for dispatchers. \u201cThey don\u2019t just say no when we ask for something new. They listen, they adapt,\u201d said C\u00f4t\u00e9. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\u201cIt doesn\u2019t feel like customer support. It feels like we\u2019re building it together.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Marie-France C\u00f4t\u00e9<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Baillargeon MSA
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The platform also worked well with their internal structure. They had a designated super-user to manage settings, users, and changes on the fly. It gave the team more control and flexibility.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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A Rollout That Just Made Sense<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The rollout was smooth. CDWare sent templates to fill out, set up the platform, and walked them through the process. The training was clear and practical. Once live, the Baillargeon team was able to manage the platform on their own.<\/span><\/p>

The first big win was preventive maintenance at B\u00e9ton du Coteau. One mechanic manages a small fleet, and before CDWare, he tracked everything in a notebook. \u201cHe\u2019d try to remember what he did three months ago,\u201d said C\u00f4t\u00e9. \u201cNow, everything\u2019s in the system.\u201d<\/span><\/p>

CDWare didn\u2019t stop at deployment. When Baillargeon asked for better maintenance tracking with task lists and checkboxes, the product team responded. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\u201cThey didn\u2019t just take notes. They actually built the improvements.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Marie-France C\u00f4t\u00e9<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Baillargeon MSA
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From Phones to Screens: Life with CDWare Now<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Today, CDWare is part of the daily workflow. Dispatch offices in Saint-Jean and Saint-C\u00e9saire have wall-mounted screens showing where trucks are and what jobs are in progress. Teams don\u2019t need to guess or make calls. They can see everything as it happens.<\/span><\/p>

For dump trucks, some GPS units are still being adjusted, but dispatchers already use the platform to catch delays, breaks that run long, or unexpected routes. For concrete, the goal is to phase out paper entirely. Tablets are being used to send routes and instructions, and clients will sign digitally. QR codes on trucks let them access their tickets directly.<\/span><\/p>

Everything from dispatching to delivery to customer service is becoming faster and more reliable.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Early Wins: What Changed Immediately<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The difference was obvious within days. \u201cThere\u2019s way less chaos,\u201d said C\u00f4t\u00e9. \u201cFewer calls. Less chasing. More confidence.\u201d Teams don\u2019t need to rely on memory or gut feeling anymore. The data is there. Live updates let dispatchers adjust quickly if something goes off plan.<\/span><\/p>

Maintenance scheduling has also improved. With alerts and live mileage counters, they can act before things break. Even for teams still transitioning, like the dump truck division, the shift is already being felt.<\/span><\/p>

\u201cYou can\u2019t manage what you can\u2019t see,\u201d said C\u00f4t\u00e9. \u201cNow, we see everything.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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More Than a Software Provider: A True Partner<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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One thing Baillargeon highlights is the relationship. When their GPS units were installed incorrectly by a third-party, CDWare didn\u2019t wait. \u201cThey sent a tech in the evening because he knew our trucks would be out all day,\u201d said C\u00f4t\u00e9.<\/span><\/p>

She also praised the access they have to people who build the product. \u201cI was connected directly to their product expert. I sent him a list of suggestions, and he said, perfect, we\u2019re working on that.\u201d<\/span><\/p>

This kind of openness isn\u2019t common. For Baillargeon, it makes a difference. They don\u2019t just use CDWare, they help shape it.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Looking Ahead: From Construction to Snow Clearing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Baillargeon is expanding again, this time into snow removal. They\u2019ve purchased equipment from another company and plan to manage the new division with CDWare from day one. With strict municipal and MTQ rules, GPS tracking is required. CDWare will provide the visibility and data they need to meet the standards.<\/span><\/p>

The company also sees a bigger role for data and automation across its operations. \u201cWe\u2019re not just catching up,\u201d said C\u00f4t\u00e9. \u201cWe want to be ahead.\u201d For a company with deep roots and ambitious plans, CDWare helps make that possible.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The Takeaway<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Baillargeon didn\u2019t just adopt a new platform. They changed the way they work. With CDWare, teams are more connected, more informed, and more efficient. What used to be reactive is now under control. And what used to be invisible is now clear.<\/span><\/p>

If you\u2019re running a multi-site, multi-service operation, Baillargeon\u2019s story shows what\u2019s possible with the right tools and the right people behind them.<\/span><\/p>

CDWare isn\u2019t just a tool. It\u2019s how you stay in control.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Tell us about your needs.<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Our solutions will exceed your expectations.<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The Story of a Growing Powerhouse Founded in 1938, Baillargeon MSA has grown from a local family business into a regional leader in concrete, asphalt, civil engineering, and fleet operations. With key operations in Saint-Jean-Sur-Richelieu and Saint-C\u00e9saire, the company handles complex infrastructure work across Quebec\u2019s South Shore and Eastern Townships. The business is diversified, but […]<\/p>\n","protected":false},"author":2,"featured_media":11633,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[54],"tags":[],"class_list":["post-11626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"\nGroupe Baillargeon-MSA Embarks With CDWare... and is Loving the Ride! - CDWare<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Groupe Baillargeon-MSA Embarks With CDWare... and is Loving the Ride! - CDWare\" \/>\n<meta property=\"og:description\" content=\"The Story of a Growing Powerhouse Founded in 1938, Baillargeon MSA has grown from a local family business into a regional leader in concrete, asphalt, civil engineering, and fleet operations. 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